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Tell me what is not working.

A couple of sentences is enough to start. If it turns out you do not need me, or that what you need is something I do not do, I will say so, and that costs you nothing but the message.

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Asked so the first reply can be useful rather than a request for this information.

A couple of sentences is plenty. What the business does, and what is not working.

Same working day, usually within a few hours.